Privacy and photo storage

ThreadCheck collects the contact and item information needed to provide an authentication service. Payment card details are processed by Stripe and are not stored by ThreadCheck.

Item photos

Uploaded images are kept in private storage while the authentication review is active. They are available only through the protected owner review area. When a final authentic or not-authentic decision is recorded, the image objects are deleted and the deletion time is recorded.

Reports and certificates

A private archive copy of each issued PDF report and certificate is retained with its unique ThreadCheck reference code. This allows ThreadCheck to confirm the document supplied for an order and provide customer support. The archived PDF is separate from the original item photographs, which follow the deletion process above.

Order and enquiry records

Essential customer, enquiry, payment reference, item, outcome and issued-report records may be retained for customer support, fraud prevention, accounting and legal obligations. Enquiry contact details are used only to answer the submitted enquiry. These records do not include deleted image files.

Your choices

You must have permission to submit the images. To ask about an order or your data, quote the ThreadCheck order, enquiry or certificate reference.

Service limitation

Authentication is an expert opinion based on the information and images provided. A remote review cannot provide an absolute guarantee.